I have actually emailed/called/texted the business several times with no reaction. I have requested a refund and nobody has actually answered me - Slabway Shiatsu Massage Chair. I would suggest not to lose your tough made money on this company. I will be contacting the Attorney general of the United States to file a problem concerning SLAB. Purchaser Be Careful!!!!!! Hey There Michael, We truly regret the clear aggravation and hassle you have experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was created December 4th and that there was a label created on December 7. Your package was identified and ready for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to fulfill the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our consumer service group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair).
We acknowledge that we failed to miss the mark in this circumstances. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment charge was told it will delivered in 3 days. Called in 3 days said it shipped 4 days earlier after a week they do not respond to the phone and tell you to talk with their site which never ever address you back. They will keep you waiting sent numerous email with the very same reaction will get back with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a rip-off and I'm going to do my best in finding a lawyer to spend enough money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and show up originating from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a full recline mode and has not came out of it given that I have actually tried to contact Slabway many times via email call and have actually yet had the ability to speak with a live individual I constantly get e-mails back from them mentioning that they will have an assistance member call me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours before a representative contacts me once again I get another email mentioning that they're closing the RMA assistance ticket I have actually been trying to follow this company anywhere I can to leave Negative feedback on this company due to the piss bad action that I get from their assistance teams I think anybody looking to acquire any of their items need to highly look at all their feedback's I have no concept the actual count of how many bulls ** t positive feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We use our sincerest apologies regarding the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have gotten no more communication from you notifying us if that resolved your issue. In relation to your experience with our consumer service team, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to supply an excellent experience to each and every client. We recognize that we failed to miss out on the mark in this circumstances. For that we apologize - Slabway One Massage Chair. We await your action. Thank YouI ordered a foot massager. Site said 2-4 day delivery time.
I called number noted and it is a recording that just keeps repeating. States to get on chat on the web website. I got in touch with chat, stated "presently replying in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot says "normal wait time 5-15 mins.
I believe this location is a fraud and i am going to get in touch with charge card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this improperly run outfit (if they are a real clothing). BUYER BE CAREFUL!!!!!! Hey Ian, We regards are sorry for any disappointment or trouble you have experienced. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the present scenarios impacting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has taken a hit this vacation season (Slabway Massage Chair Pic). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We acknowledge that we stopped working to miss the mark in this instance. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find terrific use of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery without any further explanation!? I have actually called numerous times, sent emails utilized the chat widget they suggested and likewise connected to them via all social media platforms and no action no reply simply no explanation.
I would like a full refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hey There Tonya, We seriously regret the clear disappointment and hassle you have experienced concerning your current order with Slabway (Slabway Massage Chair Review). This is not our objective and not the experience we desire for our client.
This was because of an error in communication with the pickup at our fulfillment center. Your package was identified and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to fulfill the demand (Slabway Massage Chair). As such, we have likewise been unable to guarantee our shipping time frames with the same certainty we formerly had the ability to.
In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's work. We are doing all that we can with the resources readily available to us to supply an excellent experience to each and every client (Slabway Massage Chair).
For that we apologize. Our records show that you have gotten the complete refunds as requested. We wish for the opportunity to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I found the item they were offering might be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly tried to cancel my order. I sent out an email I contacted the phone, for which there was no response. It was now roughly 12:20. I finally got an action by Monday early morning informing me the order had actually delivered.
Nevertheless, it was not deliverable because they had an inaccurate house number. I got in touch with UPS and inquired to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. However, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now nobody gets the phone and will not address their own chat bot. It's outrageous. I want my cash back. Hi Francis, We regret any disappointment you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our client assistance since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing organization with these individuals. Go through ******. I purchased a foot massager Nov 26, used it once and it triggered me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their evaluations prior to buying from this company.
I will keep your business on blast for this - Slabway Massage Chair Review. The power of social networks. We are sorry to hear your Slabway purchase did not suit your requirements. Our records show that your order was approved for a refund and that you chose the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you wish to continue with the return process you've initiated, we ask that you please reply to the assistance e-mail thread verifying you 'd with to continue. BBB Service Profiles might not be recreated for sales or advertising purposes. BBB Service Profiles are provided solely to help you in exercising your own best judgment.
Nevertheless, BBB does not validate the precision of info provided by 3rd celebrations, and does not ensure the accuracy of any details in Business Profiles - Slabway Massage Chair Amazon. When considering complaint details, please take into account the business's size and volume of transactions, and comprehend that the nature of complaints and a firm's reactions to them are often more vital than the number of complaints.
BBB Company Profiles undergo alter at any time. If you pick to do company with this business, please let the service know that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or service - Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. We think chair massage is terrific - Slabway Massage Chair...
Massage Chairs are complicated devices with great deals of moving parts and advanced computer system parts, so things can fail. However it's not much various from a vehicle, it depends on how you use it and how you look after it that will identify the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can occur during shipment.