I have emailed/called/texted the business numerous times with no reaction. I have requested a refund and nobody has actually answered me - Slabway Massage Chair. I would recommend not to lose your tough generated income on this business. I will be contacting the Chief law officer to submit a problem relating to SLAB. Purchaser Be Careful!!!!!! Hey Michael, We all the best are sorry for the clear frustration and inconvenience you have actually experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was created December fourth which there was a label developed on December 7. Your bundle was labeled and ready for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to meet the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing situations impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair Pic).
We recognize that we stopped working to miss the mark in this circumstances. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment charge was told it will delivered in 3 days. Called in 3 days stated it delivered 4 days earlier after a week they do not answer the phone and inform you to chat with their website which never address you back. They will keep you waiting sent a number of email with the very same action will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets developed to come to them. This company is a scam and I'm going to do my best in discovering a legal representative to invest sufficient money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from package set it up plugged it in the chair went into a full recline mode and has not came out of it since I have actually tried to contact Slabway many times through email call and have yet had the ability to speak to a live individual I constantly get e-mails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail specifying that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss poor reaction that I obtain from their support groups I believe anybody wanting to acquire any of their products should highly look at all their feedback's I have no concept the actual count of how lots of bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the functionality concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you examine the fuse located on the back of your chair (Slabway Massage Chair Pic). We have received no additional communication from you notifying us if that solved your concern. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to offer a good experience to each and every customer. We recognize that we failed to miss the mark in this circumstances. For that we apologize - Slabway Massage Chair. We await your response. Thank YouI purchased a foot massager. Site said 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. States to get on chat online site. I called chat, stated "presently responding in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "typical wait time 5-15 mins.
I believe this place is a scam and i am going to contact charge card to stop payment. Slabway Shiatsu Massage Chair. I DO NOT RECOMMEND purchasing anything from this poorly run attire (if they are a genuine clothing). PURCHASER BEWARE!!!!!! Hey Ian, We sincerely are sorry for any frustration or hassle you have actually experienced. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing circumstances affecting our carriers nationwide. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this holiday season (Slabway Massage Chair Special Discount). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we stopped working to fizzle in this instance. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and discover great use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid shipment with no additional explanation!? I have actually called multiple times, sent emails utilized the chat widget they suggested and also connected to them by means of all social media platforms and no reaction no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hey Tonya, We seriously are sorry for the clear frustration and trouble you have experienced concerning your recent order with Slabway (Slabway Massage Chair Pic). This is not our intent and not the experience we want for our customer.
This was because of an error in interaction with the pickup at our fulfillment facility. Your bundle was labeled and ready for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to satisfy the need (Slabway Full Body Massage Chair). As such, we have likewise been not able to ensure our shipping timespan with the very same certainty we previously were able to.
In relation to your experience with our client service team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources available to us to provide an excellent experience to each and every customer (Slabway Shiatsu Massage Chair Reviews).
For that we say sorry. Our records reveal that you have gotten the full refunds as requested. We hope for the opportunity to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the product they were offering might be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I immediately tried to cancel my order. I sent an e-mail I contacted the phone, for which there was no reaction. It was now approximately 12:20. I finally received an action by Monday morning telling me the order had shipped.
However, it was not deliverable because they had an incorrect house number. I contacted UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They must not have actually charged me for shipping. However, I will make it known that they are charging double or more of the cost of their items.
It is your responsibility to do so. You will be taken benefit of if you do not. I got my foot massager and it worked when then stopped. Now nobody chooses up the phone and won't address their own chat bot. It's outrageous. I want my refund. Hello there Francis, We regret any frustration you have experienced concerning the performance of your Slabway Shiatsu Foot Massager along with the frustration experienced with our client support as of late. Their refund policy for their incompetence is ludicrous. Do refrain from doing organization with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it as soon as and it caused me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this company.
I will keep your business on blast for this - Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was approved for a refund which you selected the alternative to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you wish to continue with the return process you've started, we ask that you please reply to the support e-mail thread confirming you 'd with to continue. BBB Service Profiles might not be replicated for sales or advertising purposes. BBB Company Profiles are supplied exclusively to assist you in exercising your own finest judgment.
However, BBB does not confirm the precision of info provided by 3rd parties, and does not ensure the accuracy of any info in Service Profiles - Slabway Massage Chair Reviews. When considering problem details, please consider the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are typically more vital than the number of complaints.
BBB Company Profiles go through alter at any time. If you pick to do business with this company, please let business know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any item, service or service - Slabway Full Body Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage specialist. Our company believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are intricate machines with great deals of moving parts and advanced computer system elements, so things can fail. But it's very little different from an automobile, it depends on how you utilize it and how you look after it that will determine for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can occur throughout shipment.