I have emailed/called/texted the company numerous times with no reaction. I have requested a refund and no one has answered me - Slabway Massage Chair. I would recommend not to squander your tough made money on this company. I will be contacting the Attorney general of the United States to submit a grievance relating to SLAB. Purchaser Beware!!!!!! Hello There Michael, We regards are sorry for the clear disappointment and hassle you have experienced regarding your current order with Slabway.
Examining your order history, I do see your order was produced December fourth and that there was a label created on December 7. Your bundle was identified and all set for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing situations affecting our carriers nationwide. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Massage Chair Amazon).
We recognize that we failed to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will delivered in 3 days. Contacted 3 days stated it delivered 4 days ago after a week they do not answer the phone and tell you to chat with their site which never address you back. They will keep you waiting sent a number of email with the exact same action will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a fraud and I'm going to do my best in finding a legal representative to invest adequate money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here originating from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a full recline mode and has not came out of it considering that I've tried to call Slabway various times via e-mail call and have actually yet been able to speak with a live individual I continually get emails back from them stating that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me again I get another email specifying that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss bad response that I receive from their assistance teams I believe anybody wanting to purchase any of their items need to highly look at all their feedback's I have no concept the actual count of the number of bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com recommending that you examine the fuse located on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have actually received no additional interaction from you notifying us if that resolved your problem. In relation to your experience with our customer support team, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to provide a good experience to each and every consumer. We recognize that we stopped working to fizzle in this instance. For that we apologize - Slabway Massage Chair Amazon. We await your reaction. Thank YouI ordered a foot massager. Website stated 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. States to get on chat on the web website. I got in touch with chat, said "presently responding in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot says "typical wait time 5-15 minutes.
I think this place is a rip-off and i am going to get in touch with charge card to stop payment. Slabway Massage Chair Pic. I DO NOT RECOMMEND buying anything from this inadequately run attire (if they are a real clothing). BUYER BEWARE!!!!!! Hello Ian, We all the best are sorry for any frustration or trouble you have actually experienced. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the need.
We understand this is not the experience you were buying into, and we do value your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our consumer service team, we understand that our service has taken a hit this holiday season (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Special Discount. Put an order on 12/4/20 and the order was canceled mid shipment without any more description!? I've called several times, sent emails used the chat widget they recommended and likewise connected to them via all social media platforms and no reaction no reply just no description.
I would like a full refund for the foot massager and 1 year guarantee I acquired. Tonya L ****** Hi There Tonya, We genuinely regret the clear disappointment and trouble you have actually experienced regarding your recent order with Slabway (Slabway Massage Chair $1499.98). This is not our objective and not the experience we desire for our customer.
This was because of a mistake in interaction with the pickup at our fulfillment center. Your bundle was identified and ready for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been not able to fulfill the demand (Slabway Shiatsu Massage Chair Reviews). As such, we have actually also been unable to ensure our shipping timespan with the very same certainty we formerly had the ability to.
In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources offered to us to provide a good experience to each and every consumer (Slabway Massage Chair Amazon).
For that we say sorry. Our records reveal that you have actually gotten the full refunds as asked for. We expect the chance to regain your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I discovered the product they were offering might be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no response. It was now roughly 12:20. I finally received a response by Monday early morning telling me the order had shipped.
However, it was not deliverable due to the fact that they had an incorrect house number. I called UPS and asked to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their products.
It is your duty to do so. You will be benefited from if you do not. I got my foot massager and it worked once then stopped. Now no one gets the phone and will not address their own chat bot. It's outrageous. I want my cash back. Hello there Francis, We are sorry for any disappointment you have actually experienced regarding the performance of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our consumer support as of late. Their refund policy for their incompetence is ridiculous. Do refrain from doing service with these people. Go through ******. I ordered a foot massager Nov 26, utilized it as soon as and it triggered me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their evaluations before buying from this business.
I will keep your business on blast for this - Slabway One Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not match your needs. Our records show that your order was approved for a refund and that you picked the alternative to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you wish to continue with the return process you have actually started, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Organization Profiles might not be reproduced for sales or advertising functions. BBB Service Profiles are provided exclusively to help you in exercising your own finest judgment.
Nevertheless, BBB does not confirm the accuracy of details supplied by 3rd parties, and does not ensure the accuracy of any details in Service Profiles - Slabway Massage Chair Special Discount. When considering grievance details, please consider the company's size and volume of transactions, and understand that the nature of grievances and a company's actions to them are often more vital than the variety of grievances.
BBB Organization Profiles go through change at any time. If you choose to do organization with this company, please let the company understand that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any item, service or organization - Slabway Shiatsu Massage Chair.
On The Area Massage is your California Bay Area and East Bay chair massage professional. We believe chair massage is great - Slabway Shiatsu Massage Chair...
Massage Chairs are complex machines with lots of moving parts and advanced computer parts, so things can fail. But it's very little various from a vehicle, it depends on how you use it and how you take care of it that will figure out the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and contusions that can happen throughout delivery.