I have emailed/called/texted the company numerous times without any response. I have actually requested a refund and no one has answered me - Slabway Massage Chair Review. I would suggest not to waste your difficult generated income on this company. I will be calling the Chief law officer to submit a grievance concerning SLAB. Buyer Beware!!!!!! Hi There Michael, We sincerely are sorry for the clear frustration and hassle you have actually experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was developed December fourth and that there was a label produced on December 7. Your plan was identified and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present situations impacting our providers nationwide. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair).
We acknowledge that we stopped working to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will delivered in 3 days. Hired 3 days said it shipped 4 days ago after a week they do not address the phone and inform you to chat with their website which never ever address you back. They will keep you waiting sent several e-mail with the very same response will return with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This business is a scam and I'm going to do my best in discovering a legal representative to spend sufficient cash to get them to reimburse my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI bought 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it since I have actually attempted to contact Slabway many times through email telephone call and have actually yet had the ability to talk to a live individual I constantly get emails back from them mentioning that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours before a representative contacts me again I get another e-mail mentioning that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss bad reaction that I get from their assistance teams I believe anybody aiming to buy any of their products need to highly take a look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We use our sincerest apologies regarding the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse located on the back of your chair (Slabway Massage Chair). We have actually received no more interaction from you informing us if that solved your problem. In relation to your experience with our customer support group, we understand that our service has taken a hit this vacation season.
We are doing all that we can with the resources offered to us to offer a great experience to each and every consumer. We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness - Slabway Massage Chair Review. We await your action. Thank YouI bought a foot massager. Site stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps duplicating. States to get on chat on the web website. I contacted chat, said "currently responding in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "typical wait time 5-15 minutes.
I think this location is a scam and i am going to call credit card to stop payment. Slabway Massage Chair Pic. I DO NOT RECOMMEND purchasing anything from this improperly run attire (if they are a genuine attire). PURCHASER BE CAREFUL!!!!!! Hey Ian, We truly regret any disappointment or trouble you have actually experienced. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to satisfy the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present circumstances affecting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday (Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We acknowledge that we stopped working to miss the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and find great usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid shipment without any more explanation!? I have actually called numerous times, sent emails used the chat widget they suggested and likewise reached out to them via all social networks platforms and no response no reply simply no explanation.
I would like a full refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hey There Tonya, We all the best are sorry for the clear frustration and trouble you have actually experienced concerning your recent order with Slabway (Slabway Full Body Massage Chair). This is not our intention and not the experience we desire for our client.
This was because of a mistake in communication with the pickup at our fulfillment center. Your package was labeled and prepared for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been not able to meet the need (Slabway Massage Chair). As such, we have also been not able to ensure our shipping time frames with the same certainty we formerly had the ability to.
In relation to your experience with our customer support group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources available to us to provide an excellent experience to each and every consumer (Slabway Shiatsu Massage Chair).
For that we apologize. Our records reveal that you have actually gotten the full refunds as requested. We expect the chance to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the item they were offering could be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent out an e-mail I got in touch with the phone, for which there was no action. It was now roughly 12:20. I lastly got a response by Monday morning telling me the order had actually delivered.
Nevertheless, it was not deliverable due to the fact that they had an inaccurate apartment number. I contacted UPS and asked them to go back to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be made the most of if you do not. I received my foot massager and it worked once then stopped. Now no one selects up the phone and won't address their own chat bot. It's absurd. I want my money back. Hi there Francis, We regret any disappointment you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our client assistance since late. Their refund policy for their incompetence is ridiculous. Do not do organization with these people. Go through ******. I purchased a foot massager Nov 26, utilized it as soon as and it caused me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair Amazon. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was authorized for a refund and that you chose the option to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you wish to proceed with the return procedure you've initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Organization Profiles might not be replicated for sales or advertising purposes. BBB Company Profiles are offered exclusively to help you in exercising your own best judgment.
Nevertheless, BBB does not validate the precision of information provided by 3rd parties, and does not ensure the precision of any details in Company Profiles - Slabway Massage Chair Pic. When thinking about complaint info, please consider the business's size and volume of transactions, and understand that the nature of problems and a company's responses to them are frequently more crucial than the number of problems.
BBB Organization Profiles go through change at any time. If you choose to do company with this organization, please let the organization know that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or business - Slabway Massage Chair Reviews.
On The Spot Massage is your California Bay Location and East Bay chair massage specialist. Our company believe chair massage is fantastic - Slabway Massage Chair...
Massage Chairs are complicated devices with lots of moving parts and advanced computer system elements, so things can fail. However it's not much different from an automobile, it depends upon how you use it and how you take care of it that will figure out the length of time it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can occur throughout shipment.